Goods correctly supplied to order are not returnable except by previous agreement, and must be in original packaging and a resaleable condition. Faulty/Damaged product(s) - Please report within 48 hours Picking errors - Please report within 48 hours from date of delivery Shortages - Please report within 48 working hours from date of delivery No Longer Required Returns - Please report within 10 working days. If we have incurred costs from manufacturers, we may on occasion pass some of the restocking charges on to you.